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Troubleshooting
I’m having trouble hearing audio
- If you have internal speakers, make sure they aren’t muted.
- If you have external speakers, make sure they are powered on and aren’t muted.
- Make sure you did not lose internet connectivity.
- If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
I’m having trouble seeing video
- Make sure you did not lose internet connectivity.
- If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
- If you are using a PC or Mac please ensure that your browser zoom level is set to 100% as the presentation is best viewed at that setting. In most browsers you can use Ctrl + 0 to reset your zoom level. This option can be also be found in the tools or view menu.
Minimum system requirements
- Operating System: Windows 10, Windows 8.1+ Pro, Windows 7, Android 4.4+, Apple Mac OS X 10.10+, Apple iOS 10+
- Processor 1.6Ghz
- RAM: 2GB
- Internet Browser: Google Chrome 62+, Internet Explorer 11+, Firefox 52+, Safari 10+, Edge Browser
- Audio Hardware: Sound Card with speakers
- Video Hardware: Screen with 1024x768+ resolution support
- Media Playback: HTML5 streaming enabled browser, Apple iOS http streaming enabled browser, Android http streaming enable browser
- Internet Connection: Dedicated high speed connection of 900kbps+