Insurance DataLab co-founders Matt Scott and Dan King look at how data and benchmarks can be used to track and compare the performance of brokers, MGAs and insurers. Points covered: <ul><li>Is Ebitda the best measure of broker performance?</li> <li>How does customer satisfaction improve underwriting results?</li> <li>Where is demand for industry rankings coming from?</li></ul>

In this panel discussion, experts discuss how data can be used more effectively in insurance. They look at data management, using data for cross-selling and identifying who is responsible for data collection and management. <ul><li>Mark Mcllquham, President of UK Retail, Acrisure International</li> <li>Jason Chambers, Head of Underwriting Transformation, Aviva</li> <li>David Perry, Managing Director, FSB Insurance Service</li> <li>Tracey Sharis, Senior Vice President & Manager, Liberty Mutual Insurance</li>

Jason Chambers, Head of Underwriting Transformation at Aviva speaks on why the insurance industry needs to transform its underwriting process. Topics covered: <ul><li>How Aviva is updating its digital infrastructure </li> <li>Why the underwriting process needs to be updated </li> <li>Streamlining the underwriting process </li></ul>