<p><strong>Speaker 0</strong>: <span>Hi, I'm Ryan Bebek, distribution director for regional Brokers at Aviva. This is the first of a regular update that I'm delighted to be able to provide via our Aviva Channel on insured TV.</span></p> <p><strong>Speaker 0</strong>: <span>I've had the opportunity across the first few months of the year to talk to lots of brokers from all areas of the UK as part of our Aviva Broker Roadshow Programme.</span></p> <p><strong>Speaker 0</strong>: <span>Having heard from brokers about the key challenges they're facing, I want to use this opportunity to share how we're supporting them and their clients. Brokers and their customers are part of Aviva's DNA. They have been for over 325 years.</span></p> <p><strong>Speaker 0</strong>: <span>And as one of the UK s largest insurers, we're committed to helping the sector thrive.</span></p> <p><strong>Speaker 0</strong>: <span>It takes a partnership where he had helped brokers meet the demands of their clients today and tomorrow by adding our insight to their expertise to create a more sustainable future together.</span></p> <p><strong>Speaker 0</strong>: <span>That's the message we'll be taking to Bieber and the conference in two weeks. Our commitment to the UK broker market is not for the Bieber conference alone. It is our long term promise. But being in Manchester is the perfect opportunity to meet with many of our partners in</span></p> <p><strong>Speaker 0</strong>: <span>one place to listen to them and update them on Aviva's plans. We're constantly listening whether that's through the Aviva Risk insights, report, our broker barometer or through the direct feedback that's given to our teams on a daily basis. We always listen and look to implement solutions.</span></p> <p><strong>Speaker 0</strong>: <span>I'm proud that Aviva supports the Bieber event as principal sponsors and look forward to hosting brokers on our stand.</span></p> <p><strong>Speaker 0</strong>: <span>There'll be no gimmicks or one off launches, just evidence of a track record of investment across our broker business and a commitment to more in future and also great coffee, too. Brokers have told us that they and their customers are facing many challenges from the macroeconomic environment, such as the cost of living crisis and supply chain disruption through to their own specific issues like inconsistent insurer service or recruitment.</span></p> <p><strong>Speaker 0</strong>: <span>We're looking to tackle these challenges head on by investing in solutions that support our brokers on service. We're committed to investing in recruitment to increase the number of broker facing roles in our business. We're constantly improving the capability of our underwriters so that they're able to make empowered decisions</span></p> <p><strong>Speaker 0</strong>: <span>We want to get people back into offices more regularly</span></p> <p><strong>Speaker 0</strong>: <span>and use sophisticated data and artificial intelligence to improve processes and finally giving brokers the ability to self serve simple administrative tasks through digital tools. At the same time, we have ambitions to grow, and we want to help our broker partners do exactly the same.</span></p> <p><strong>Speaker 0</strong>: <span>We've continued to launch new products and propositions and will deliver even more throughout 2023.</span></p> <p><strong>Speaker 0</strong>: <span>Our product suite, all under one single Aviva general insurance business, covers the requirements of customers across their various risk needs. Data risk, professional risk, physical risk and people risk</span></p> <p><strong>Speaker 0</strong>: <span>through our commercial intelligence tool. We're committed to sharing our data and insights to help brokers further personalise insurance programmes for their clients by highlighting things like under insurance gaps in cover and highlight cross sell opportunities.</span></p> <p><strong>Speaker 0</strong>: <span>But we're also delivering when it comes to those bigger picture issues with a set of propositions to help brokers navigate through these challenging times,</span></p> <p><strong>Speaker 0</strong>: <span>our subject matter experts will be at Biber to showcase how we can support brokers and their clients on topics like recruitment and the development of talent, our ever expanding cyber insurance appetite. What solutions clients can access to alleviate the cost of living crisis and so much more. The areas I've covered today are a small fraction of the tangible benefits open to brokers and their clients. The partner with Aviva</span></p> <p><strong>Speaker 0</strong>: <span>delivering for brokers is an all year round commitment for our business. But I'm excited to meet with many brokers in Manchester for the Bieber conference so that this can be brought to life. I'll be joined by a fantastic team who will demonstrate that we hear you and we're here for you. Come and see us on the Aviva stand. Grab a coffee on us, meet me and the team, and let's chat about the opportunities we look forward to seeing you there.</span></p>