In this update, Direct Line is set to pay £30m in compensation to customers who were overcharged when renewing car or home insurance; Qlaims has appointed Stuart Reid as its new non-executive director; Ardonagh Advisory welcomes High Net Worth broker Stanhope Cooper, and MGA Renovation Underwriting to the Group; following an earlier agreement to acquire a majority shareholding in the businesses.

Malcolm Harvey, Founder and Executive Director, Qlaims Limited, discusses current issues within the claims market including motor vehicles and property, worries around loss adjusting and increses in fraud when using video technology.